Northern Territory Craft Award 2026 Entries Open Now

Privacy Policy 

 

  1. About This Policy

Tactile Arts is committed to protecting your privacy and handling your personal information in a transparent and secure manner. 

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, register for or participate in workshops or events, purchase products or services, subscribe to our mailing list, or otherwise engage with us. 

By using our website, services, or visiting one of our physical locations, you agree to the terms of this Privacy Policy. 

 

2. Who We Are 

Tactile Arts is a not-for-profit arts organisation based in Darwin, Northern Territory. 

We operate via our website (tactilearts.org.au) and from physical locations using Shopify point-of-sale systems. 

Payments and transactions are processed via Shopify. You can view Shopify’s Privacy Policy here: https://www.shopify.com/au/legal/privacy 

ABN: 76 196 329 327 
Address: 19 Conacher Street, The Gardens, Darwin, NT, 0820, Australia 

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

3. What Personal Information We Collect 

We may collect the following types of personal information: 

  • Identity Information: name, organisation (if relevant)  

  • Contact Information: email address, phone number, postal address  

  • Payment Information: billing address and transaction details  

  • Transaction Details: purchases made online or in-store  

  • Communications: records of your interactions with us, including emails or messages  

  • Marketing Preferences: preferences for receiving communications  

We only collect personal information where it is reasonably necessary for our functions and activities. 

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, or religious beliefs) unless required for specific programs and only with your consent. 

 

4. How We Collect Personal Information 

We collect personal information when you: 

  • Place an order through our website or in-store  

  • Purchase products or services  

  • Register for workshops, exhibitions, or events  

  • Submit applications for exhibitions, markets, or programs  

  • Become a member  

  • Subscribe to our email newsletter  

  • Contact us via forms, email, or other communication channels  

  • Interact with us via social media platforms  

5. Why We Collect Personal Information 

We collect and use personal information to: 

  • Process and fulfil orders  

  • Manage memberships, event bookings, and registrations  

  • Communicate with you about your purchases or enquiries  

  • Deliver newsletters and marketing communications (with your consent)  

  • Improve our website, content, and customer experience  

  • Meet legal, accounting, and regulatory obligations  

You may opt out of marketing communications at any time without affecting your access to purchased products or services. 

6. Storage and Security of Personal Information 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. 

Your information may be stored using trusted third-party service providers, including: 

  • Shopify (purchases and subscriptions)  

  • Airtable (applications and program data)  

  • Mailchimp (email marketing and newsletters)  

  • Xero (accounting and financial records)  

Tactile Arts staff do not collect, store, or have access to your credit or debit card details. All payments are processed securely through third-party providers. 

Some service providers may store or process personal information overseas. While we take reasonable steps to ensure these providers comply with Australian privacy standards, you acknowledge that your information may be transferred outside Australia. 

7. Disclosure of Personal Information 

We do not sell, rent, or trade your personal information. 

We may disclose personal information to trusted third parties where necessary to operate our services, including: 

  • Payment processors such as Shopify  

  • Email marketing platforms such as Mailchimp  

  • Accounting systems and professional advisers  

  • Legal or regulatory authorities where required by law  

These parties are only provided with the information necessary to perform their services and are required to handle it securely. 

8. Email Marketing 

If you subscribe to our mailing list, we may send you updates about events, workshops, member opportunities and related content. 

You can unsubscribe at any time by: 

  • Clicking the unsubscribe link in any email, or  

  • Contacting us at admin@tactilearts.org.au  

We do not share our email list with other organisations. 

9. Cookies and Analytics 

Our website uses cookies and similar technologies to improve your browsing experience. 

Cookies may be used to: 

  • Remember your preferences  

  • Enable account login and shopping cart functionality  

  • Analyse website traffic and usage  

We use tools such as Google Analytics, Shopify analytics, and may use third-party tracking tools (such as Meta/Facebook Pixel) to understand how visitors use our site and measure marketing effectiveness. 

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality. 

 

10. Access and Correction 

You have the right to access personal information we hold about you and request corrections if it is inaccurate or out of date. 

To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act. 

11. Complaints 

If you believe we have breached your privacy, please contact us in writing with details of your complaint. We will investigate and respond promptly. 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au 

12. Children and Young People 

We may collect limited personal information from individuals under 18 where required for participation in programs or activities. In such cases, consent will be obtained from a parent or guardian. 

13. Photography and Media 

We may take photographs or video recordings at events, exhibitions, and workshops for promotional purposes. Where appropriate, consent will be obtained. 

14. Changes to This Policy 

We may update this Privacy Policy from time to time. The latest version will always be published on our website. 

15. Contact Us 

For privacy-related enquiries, please contact: 

Email: admin@tactilearts.org.au 
Phone: 08 8981 6616 
Address: 19 Conacher Street, The Gardens, Darwin NT 0820, Australia 
Website: http://www.tactilearts.org.au/